Provisioning Changes AM Escalation

Provisioning Changes AM Escalation (12216)

ESCALATION GROUPS

CHANGE OWNER TO

Repair - Deployment

Hardware installs/repairs – out of warranty/all HDD repairs
Reimage of computer – for any reason
SFA laptop reassignment
Virus – no data recovery will be done
Data Recovery
New Orders – ePortal/deployment
Package Deployment to Wyse (IE, UWP, Etc)
Remotely adding a Wyse back on the domain
John Deere Service Advisor installation on laptops (Must be done off of the domain)
AS400 Printer creation

Asset Management

EPortal Asset Addition
Eportal Assets incorrect
Eportal Assets need transferred
Eportal Assets need disposed
Eportal order status
Eportal Asset Tracking Notice
Eportal Order Reminder Notice
Eportal Proxies/New user set up
Eportal Incorrect Direct Report
IT Asset Inventory
Return current IT inventory

Provisioning

This is for setting up accounts, if the user has an account then escalate to the appropriate group.

After verifying that the user does not have access and it’s not user error or password reset.

**System access – IT Provisioning creates accounts ONLY**

- Active Directory           
- Email/Outlook
- Rentalman
- Mechanic ID
- Sales Rep ID
- UREdge
- TM1
- Lawson
- FAST
- Ace Console
- Turnpike Global
- Facility Access
- Terminations

Changes

LAWSON

Set up new Accounting units in GL20
Correct attributes in GL20
Re-alignment of Districts/Regions in Lawson GL20

LOCATION SETUP

Sets up new locations for Cold Starts Closes locations in Rentalman, Lawson, New Directory as part of a location closure process
Participates in Re-org/Re-alignment project involving multiple region/districts

DIRECTORY

Modifies region/District as part of Re-org/Re-alignment projects
OLD Intranet directory
MyUR.com

RENTALMAN

Makes corrections to G/L mapping
Location bank account changes
Corrects Control Records, copies, adds, deletes, modify
Adds locations as part of cold starts
Adds Trade Areas/Rate Zones
Syslocfl business type changes.
Modify location information
Adds new locations to SYSLOCFL
Updates manager information
Trade Area/Rate Zone modification
Adjusts weekend Billing Rates